Privacy policy

Last updated: May 2026

Introduction

This Privacy Policy explains how Reema Rose (“we”, “us”, “our”, or “the Site”) collects, uses, stores, and protects your personal information when you visit our website, browse our collections, place an order, or communicate with us.

In this Privacy Policy, “you” and “your” refer to any visitor, customer, or user of our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Geographic Scope of Our Services

Reema Rose currently offers products and services within Australia only.

Orders and deliveries are available exclusively within Australia. If you access our website from outside Australia, please note that our services are intended for Australian customers only and international orders cannot currently be processed.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (securely processed through third-party payment providers)
• IP address
• Device and browser information
• Website usage and interaction data collected through cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Arrange shipping and delivery services
• Send order confirmations and tracking updates
• Respond to customer enquiries and support requests
• Improve our website, services, and customer experience
• Prevent fraudulent or unauthorised activity
• Comply with legal and regulatory obligations
• Send marketing communications where you have opted in

We only process personal data where we have a lawful basis to do so under Australian privacy laws.

3. Sharing Your Information

We only share personal information with trusted third parties where necessary to operate our business and provide services.

These may include:

• Payment providers for secure transaction processing
• Shipping and courier partners
• Website hosting and IT service providers
• Analytics and advertising providers such as Google
• Email and customer communication platforms

All third parties are expected to process your information securely and in compliance with applicable privacy laws.

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly
• Improve user experience and website performance
• Analyse website traffic and visitor behaviour
• Support marketing and advertising activities

You can manage or disable cookies through your browser settings at any time.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide services
• Meet legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymised.

6. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Withdraw consent for marketing communications
• Make a complaint regarding privacy concerns

To exercise your rights, please contact us using the details below.

You may also contact the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

Website: https://www.oaic.gov.au

7. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.

Payments are processed securely using encrypted payment systems. Reema Rose does not store complete payment card details.

8. International Data Transfers

Some of our service providers may process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles, including through contractual safeguards and secure data handling practices.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with the revised “Last updated” date.

11. Contact Information

Reema Rose

[Australian Business Address Placeholder]
Australia

Email: hello@reemarose.com.au

Phone: [Australian Phone Number Placeholder]

Customer Service Hours (AEST)