FAQ
Frequently Asked Questions (FAQ)
How long does shipping take?
Orders are typically processed within 1–3 business days, depending on current order volume.
Once dispatched, delivery usually takes approximately 7–14 business days within Australia.
Estimated total delivery time:
8–17 business days from the date of purchase.
Please note that delivery times are estimates and may vary during busy periods or public holidays.
Can I track my order?
Yes.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your delivery in real time through our Track Order page.
Can I return my order?
Yes.
We offer a 30-day return period from the date your order is delivered.
Eligible items may be returned without providing a reason, provided they are:
• Unused
• Unworn
• In original condition
• Returned with original tags and packaging
For complete details, please refer to our Refund Policy.
Which payment methods does Reema Rose accept?
We currently accept the following payment methods:
• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Klarna
• UnionPay
All payments are securely processed in Australian Dollars (AUD $).
I have not received an order confirmation email. What should I do?
Order confirmation emails are usually sent immediately after purchase.
The confirmation email contains:
• Your order number
• Order summary
• Shipping information
If you cannot find the email:
• Check your spam or junk folder
• Confirm you entered the correct email address at checkout
• Allow a few minutes for processing
If you still have not received your confirmation email, please contact our customer support team with your full name and order details so we can assist you.
Contact Information
Reema Rose
[Australian Business Address Placeholder]
Australia
Email: hello@reemarose.com.au
Phone: [Australian Phone Number Placeholder]
Contact Form: Contact page
Customer Service Hours (AEST)
Monday – Friday: 9:00 AM – 5:30 PM
Saturday & Sunday: 10:00 AM – 3:00 PM
We strive to respond to all enquiries within 24 business hours.
Thank you for choosing Reema Rose.